Terms of service

This website is owned and operated by Miki Querner Counselling, a sole proprietorship based in the Province of British Columbia. Throughout this website, the terms "we," "us," and "our" refer to Miki Querner Counselling, its owners, affiliates, and employees.. We provide this website, along with all the information, tools, and services available through it, to you—the user—conditional upon your acceptance of all terms, conditions, policies, and notices stated here.

By accessing our website and/or purchasing services from us, you engage in our “Service” and agree to comply with these Terms of Service (“Terms”), including any additional terms, conditions, or policies referenced herein or accessible via hyperlink. These Terms of Service apply to all users of the site, including but not limited to browsers, vendors, clients, merchants, and contributors of content. Please read these Terms of Service carefully before using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions in this agreement, you may not access the website or use any of our services. Acceptance of these Terms is expressly limited to their entirety.

Any new features or tools added to the current website will also be subject to these Terms. The most current version of the Terms of Service is available at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates or changes to our website. It is your responsibility to periodically review this page for updates. Continued use of the website following any changes signifies acceptance of those updates.

SECTION 1 – ONLINE TERMS
By agreeing to these Terms of Service, you confirm that you are either: (a) at least the age of majority in your province of residence, or (b) if you are a minor, you have obtained parental or guardian consent for yourself and any minor dependents to use this site.

You must not transmit any viruses, worms, or harmful code. A breach of any of these Terms will result in immediate termination of your access to our services.

SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time. The headings used in this document are for convenience only and do not affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
We are not responsible for any inaccuracies, incompleteness, or outdated information on this site. The material provided is for general information only and should not be relied upon exclusively for decision-making. Please consult more accurate, complete, or timely sources of information before making decisions. Any reliance on the material on this site is at your own risk.

The site may contain historical information, which is provided for reference only and may not be current. While we reserve the right to modify site content at any time, we are under no obligation to update it. You agree to monitor site changes yourself.

SECTION 4 – MODIFICATIONS TO SERVICES AND PRICES
Prices for our services are subject to change without notice. We reserve the right to modify or discontinue any service or content at any time without notice. We are not liable for any modifications, price changes, suspension, or discontinuation of services.

SECTION 5 – SERVICES
Our services are available online and may have limited quantities. We reserve the right to limit sales to specific individuals, regions, or jurisdictions and may do so on a case-by-case basis. We may also limit service quantities or discontinue any service at our discretion. Service descriptions and pricing are subject to change without notice. Any service offers made on this site are void where prohibited.
We do not guarantee that the quality of services or information obtained will meet your expectations, nor do we guarantee correction of any service errors.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse or limit any bookings at our discretion. In such cases, we may attempt to notify you using the email or billing contact information provided at the time of booking.

You agree to provide current, complete, and accurate account information for all bookings. Promptly update your account details, including email addresses and payment information, to ensure transactions are completed successfully.

SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools but do not monitor, control, or endorse these tools. Access to such tools is provided "as is" without warranties or conditions of any kind.

Any use of optional tools is entirely at your discretion and risk. Be sure to review the terms and conditions provided by the relevant third-party providers.
New features or services added to the website will also be subject to these Terms.

SECTION 8 – THIRD-PARTY LINKS AND SERVICES
Some services available through our website may include content, tools, or materials from third parties. For example, our website is hosted on Squarespace, which provides the online platform that enables us to offer our services to you. Additionally, we use Set More to manage and facilitate online appointment bookings. These third-party providers operate independently and have their own terms and policies. We are not responsible for evaluating or guaranteeing the accuracy, functionality, or reliability of these third-party services and disclaim all liability for any issues arising from their use.

When using services such as appointment booking or interacting with third-party links provided on our website, we recommend that you review the terms and policies of the respective provider. Any complaints, claims, concerns, or questions regarding third-party tools or services should be directed to the appropriate third-party provider.

SECTION 9 – USER COMMENTS, FEEDBACK, AND SUBMISSIONS
If you provide submissions, such as creative ideas, proposals, or comments (collectively, "comments"), you agree that we may use them without restriction. We are under no obligation to maintain confidentiality, compensate you, or respond. You are solely responsible for your comments and their accuracy. We reserve the right to monitor, edit, or remove content deemed objectionable.

SECTION 10 – PERSONAL INFORMATION
Your submission of personal information is governed by our Privacy Policy.

SECTION 11 – ERRORS AND OMISSIONS
Occasionally, there may be errors or omissions on this site regarding service descriptions, pricing, or availability. We reserve the right to correct inaccuracies, cancel bookings, or update information without notice, even after bookings are submitted.

We are under no obligation to amend or clarify information except as required by law.

SECTION 12 – PROHIBITED USES
You may not use the site for unlawful purposes, to violate rights, submit misleading information, or interfere with site functionality. Violations may result in termination of your access.

SECTION 13 – DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
We do not guarantee uninterrupted or error-free service. Your use of the Service is at your sole risk. We are not liable for damages resulting from your use of the Service, to the extent permitted by law.

SECTION 14 – INDEMNIFICATION
You agree to indemnify and hold us harmless from claims arising from your breach of these Terms or violation of laws.

SECTION 15 – SEVERABILITY
If any part of these Terms is deemed unenforceable, the remaining provisions remain in effect.

SECTION 16 – TERMINATION
These Terms remain effective unless terminated by you or us. We may terminate your access for violations, and you remain responsible for all amounts due up to termination.

SECTION 17 – ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and Miki Querner Counselling, superseding prior agreements.

SECTION 18 – GOVERNING LAW AND DISPUTES
These Terms are governed by the laws of the Province of British Columbia, Canada. Any disputes arising from or related to these Terms or the services provided by Miki Querner Counselling will be settled through binding arbitration in Vancouver, British Columbia. If you access our services from outside British Columbia or Canada, you agree that any disputes will be governed by the laws of the Province of British Columbia. International users must comply with local laws and understand that our services may not be fully compliant with jurisdictional regulations outside Canada.

SECTION 19 – REFUND AND CANCELLATION POLICY
Bookings for counselling services are subject to the following policies: Appointments canceled with less than 24 hours' notice may incur a cancellation fee equivalent to the full session rate. Missed appointments without prior notice will also be charged the full session rate. Rescheduling requests should be made at least 24 hours in advance to avoid fees. 

SECTION 20 – PRIVACY AND DATA COLLECTION
We take the privacy and security of your personal and sensitive information seriously. In addition to our Privacy Policy: Counselling session notes are securely stored and accessible only to authorized personnel in compliance with British Columbia's Personal Information Protection Act (PIPA). We do not share or sell your personal information to third parties without your explicit consent unless required by law. For more details, please review our Privacy Policy. 

SECTION 21 – COPYRIGHT AND INTELLECTUAL PROPERTY
All content on this website, including but not limited to text, images, and resources, is the intellectual property of Miki Querner Counselling and is protected by copyright laws. Users are not permitted to copy, reproduce, or distribute any content from the website without prior written permission, nor to use any content for commercial purposes without explicit authorization from Miki Querner Counselling.

SECTION 22 – COOKIES AND TRACKING
This website uses cookies and tracking technologies to enhance user experience and analyze website traffic. By using this website, you consent to our use of these technologies in accordance with our Privacy Policy. For more information on the types of cookies used and how we collect and store information, please refer to our Privacy Policy. 

SECTION 23 – EMERGENCY DISCLAIMER
Our counselling services are not designed for emergencies. If you are in immediate danger or require urgent assistance, please contact local emergency services or a crisis hotline immediately. Our services are intended to complement but not replace immediate, emergency, or medical care. 

SECTION 24 – CHANGES TO TERMS OF SERVICE
We reserve the right to update these Terms of Service at any time. Your continued use of the website following updates constitutes acceptance of the changes. 

SECTION 25 – CONTACT INFORMATION
For questions regarding the Terms of Service, please contact us at: hello@mikiquerner.com